FAQ

I bought a ticket on your website. Now what?

You should receive a confirmation email from noreply@unionstage.com with your ticket QR codes. Just show the QR codes from that email to our ticket taker when you get to the show! Can’t find your confirmation email? You’re also good for entry with a photo ID matching the name on your order.

 

Do you have a box office? When is it open?

We do! Our box office is open any night we have a show at 5:00 PM. You can buy tickets for Jammin Java shows and shows at our other venues with no fees!

 

A show I want to see is sold out. Can I get resale tickets?

We do not have an official resale platform and do not formally partner with any resale sites like Stubhub or VividSeats. The only place to purchase tickets to our shows online is www.jamminjava.com. We cannot verify the authenticity of tickets purchased on any other platform.

 

I can’t go to the show anymore. Can I have a refund for my ticket or transfer my ticket to a friend?

Tickets to all of our shows are non-refundable unless a show is canceled or rescheduled. There are no exceptions.

 

If you’d like to transfer your ticket to someone, email shilo@unionstage.com with your name and order number, and the name of the person you’d like to transfer your ticket to. Transfer requests must be submitted at least 2 business days before the show.

 

I lost my confirmation email. Am I still able to get into the show?

Don’t fret, we can always look up your ticket via the name used to purchase it! Just provide your full name at the box office and have a valid photo ID on hand.

 

Can I upgrade my ticket?

If the tickets you’d like to upgrade to are still available on our website, you can go ahead and purchase them. Then, email shilo@unionstage.com with your old order number and your new order number to have your old tickets refunded.

 

Do children need tickets for admission to shows?

Children ages ONE and under do not need a ticket and will be given free admission to any show at Jammin Java that is listed as “All Ages.” Any children above one year of age need a ticket for the show. Please make sure they’re wearing ear protection!

 

What time should I arrive? 

Door and showtimes are listed on the SHOWS page and they vary from show to show. Please pay attention to this when purchasing your tickets. Please note that all door times, show times and support acts are subject to change. We strongly advise double checking times on the day of the show.

 

Fans can line up at any time of their discretion. Please note that we will NOT have security on site until later in the day of the show, and any patrons lining up before security are on site do so at their own risk. All entry is first come, first serve. 

 

What is your bag policy?

Small bags like fanny packs, purses, and small shoulder bags are fine and do NOT need to be clear. Large bags like backpacks and duffle bags are prohibited, and all bags will be searched upon entry. 

 

Can I bring my camera?

Photo policies vary from artist to artist. You can bring a nonprofessional camera (point and shoot, no detachable lenses) to most shows. No audio or video recording of any kind is allowed. NO FLASH PHOTOGRAPHY.

 

How do I get to Jammin Java? Is there parking available?

Jammin Java is located at 227 Maple Ave E in Vienna, VA  just off 66 coming from the North and 95 coming from the South! Plenty of parking is available at the venue.

 

Is Jammin Java ADA accessible?

Yes, Jammin Java is ADA accessible! If you have special needs or need assistance, please reach out to trevor@jamminjava.com in advance to coordinate.

 

My band wants to play at Jammin Java. Who can I reach out to?

Send your band’s info to our talent buyer! You can reach them at ryan@unionstage.com.

 

Are there any age restrictions at Jammin Java?

The majority of our shows are all ages; however, as we do sell alcohol, please bring a valid, non-expired, government issued photo ID to any show that you attend. Photos of IDs or student IDs will not be accepted. In the rare case that an event has an age restriction, it will be mentioned in the description of the event.

 

Please note: anyone without a valid ID or under the age of 21 found drinking, holding, or attempting to purchase alcohol will be removed from the venue without a refund.

 

How can I get updates regarding Jammin Java shows?

Sign up for our e-mail list and follow us on Instagram, Facebook, and Twitter.

 

Are you hiring?

Employment opportunities at Jammin Java include, but are not limited to, positions on the kitchen, bar, and serving team. Fill out the online application here.

 

It looks like there are two shows the night I’m planning on coming to Jammin Java. Does my ticket get me into both?

No. If there are multiple shows on a given night, each show requires a separate ticket purchase. We will empty Jammin Java of patrons from an earlier performance prior to opening the doors for a later performance.

 

Is there a dress code?

You must be dressed and wearing shoes. We strongly encourage you to wear comfortable, sensible footwear (like closed toe shoes). 

 

What forms of payment do you accept?

We accept cash, card, and Apple Pay. 

 

Will there be a seat available for me at the show?

You can reserve a specific seat at a table in the Premier and Premier Plus sections. The General Admission section is either 1. all standing or 2. mostly seated with some standing. The General Admission seats are first come, first served so we recommend getting here an hour or so before showtime to be sure you get a seat. If you have a General Admission ticket and require ADA seating, please reach out to trevor@jamminjava.com in advance to coordinate.

 

Can I eat during a performance? Do you stop serving at any point during an evening?

You’re more than welcome to eat or drink during a performance, but no outside food of beverages are allowed into the venue. Our bar and menu is available throughout all evening performances; we do not stop serving at any point while Jammin Java is open.

 

Can the kitchen accommodate any special dietary needs (Vegan, Gluten-free, etc)?

We will do our best to accommodate any special dietary needs.

 

Can I book Jammin Java for a private event?

Fill out the form here, or reach out to lana@unionstage.com with any additional questions.

 

I left something at the venue. Do you have a lost and found?

Please email trevor@jamminjava.com to ask about any missing items after a show.

 

I still have questions. Can I call the venue?

Yes, you can reach us at (703) 255-1566. Please note that we can only answer our phone on days we are open for a show after 5:30 PM. If we didn’t answer your question here in our FAQ, you can also email at us@unionstage.com.

 

Are there any hotels nearby that you can recommend?

Yes, we recommend the following located just up the street from Jammin Java:

Hilton Garden Inn Tysons Corner
8301 Boone Blvd.
Vienna, VA 22182
Phone: (703) 760-9777
Tysonscorner.hgi.com